Privacy Policy

CELIVYA — PRIVACY POLICY

Last Updated: June 2, 2026

Welcome to Celivya. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By accessing our website or using our services, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

We may collect the following information when you interact with our website, place an order, or subscribe to our communications:

Personal Information: Your name, email address, shipping address, billing address, and phone number provided during checkout or when contacting customer support.

Payment Information: When making a purchase you may provide payment details such as credit card information. We do not store your complete payment information on our servers. All payment transactions are handled by secure third-party payment processors including Shopify Payments and PayPal.

Subscription Information: If you enroll in a subscription we collect and store your billing frequency preferences, subscription status, and renewal history to manage your auto-delivery orders.

Device and Usage Information: We may automatically collect technical information including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs to improve our website experience.

Communications: If you contact our customer support we may retain records of your communications to provide better service.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders including providing shipping and tracking details
  • Manage your subscription and auto-delivery preferences
  • Send order confirmations, shipping updates, and customer support communications
  • Send promotional offers, product updates, and newsletters — you may opt out at any time by clicking unsubscribe in any email
  • Improve our website, products, and customer experience based on your feedback and usage
  • Detect and prevent fraudulent activity and ensure the security of our systems
  • Comply with legal obligations and enforce our Terms of Service

3. DATA SECURITY

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmission. However no method of transmission over the internet is completely secure and we cannot guarantee absolute security of your data.

4. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

  • With trusted third-party service providers who assist in operating our website, processing payments, fulfilling orders, and delivering communications. These include Shopify, Supliful, USPS, and email marketing platforms. All providers are bound by confidentiality agreements.
  • With analytics providers such as Google Analytics to help us understand website usage and improve our services
  • When required by law, legal process, or government authorities to comply with applicable regulations
  • In connection with a business transfer, merger, or acquisition of Celivya

5. YOUR RIGHTS & CHOICES

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information subject to legal obligations
  • Opt out of marketing communications at any time
  • Manage your subscription preferences through your account dashboard

To exercise any of these rights contact us at officialcelivya@gmail.com.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies enable features such as shopping cart functionality, personalized recommendations, and analytics. You may manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

We may also use pixels and tracking tags from third-party advertising platforms including Meta (Facebook) to measure ad performance and show relevant ads to users who have visited our website.

7. EMAIL MARKETING

By placing an order or subscribing to our newsletter you consent to receive marketing communications from Celivya. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at officialcelivya@gmail.com. Please allow up to 10 business days for your request to be processed.

8. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

9. CHILDREN'S PRIVACY

Celivya does not knowingly collect personal information from individuals under the age of 18. Our products and services are intended for adults only. If you believe a minor has provided us with personal information please contact us immediately at officialcelivya@gmail.com and we will remove the information from our records.

10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed we will securely delete or anonymize it.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

12. CONTACT US

For questions, concerns, or requests related to this Privacy Policy or your personal information please contact us at:

📧 officialcelivya@gmail.com 📍 Indiana Business Park, 14701 W. 65th Way, Suite 5, Arvada, CO 80004

Thank you for choosing Celivya. We value your trust. — The Celivya Team